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Customer Support Assistant
This job has expired, and cannot be applied for.
- Posted By: Castle Personnel
- Address:
- Contact: 01603763124
- Date Posted: 2nd Jul 2008
- Salary: to £15,000
- Location: Horsham St Faith / Airport / Catton
- Reference Code:
- Views Since Posting: 49
- Full Description:
General Summary: The candidate needs to provide effective data entry skills. Dealing with day to day enquiries to guarantee timely and cost effective delivery of goods from supplier to customer by controlling the total order flow process, resolving problems, adjusting processes, developing procedures and managing the exceptions.
PRIMARY FUNCTION/MAJOR RESPONSIBILITIES
· Attends to the proper definition of orders and takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims.
· Supplies all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping, invoicing to UK customers and intercompany transfers to Fluke or Danaher subsidiaries
· Provides training to supply chain partners on procedures and the automation system.
· Provides the customers with first line technical support and literature requested
· Informs the customers about prices, delivery times and ordered products and parts.
· Gather and feed back sales data to Sales & Marketing.
· Process Quotes based on sales input.
· Perform other duties as assigned.
JOB COMPLEXITY
Job level I Operate under moderate supervision from established procedures and guidelines. Perform work responsibilities of moderate complexity that are recurring in nature with some variation from the norm. Work is spot checked against a standard. Errors in judgment may require a moderate expenditure of resources to rectify. Frequent internal and external contacts.
EDUCATION AND/OR EXPERIENCE
Intermediate-level or equivalent in experience.. Minimal 2 years previous experience in general office, accounting, shipping, and transportation or customer service preferred.
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