Customer Excellence Operators are required for a restoration company based on Broadland Business Park. You will be required to work three evenings a week and one day at the weekend. Your main role will be to manage claims identified as being outside agreed service times and levels and ensure the customer, insurance companies and engineers are updated on all claims as and where necessary. You will monitor and aid the progress of every job and identify any potential problems flagged by the scheduling system so good PC skills are essential. Candidates should have previous customer service experience, be able to use their own initiative and be able to work well under pressure. This is a Part Time Evening Position.